Digital upskilling: Taking the whole workforce with you

Thirteen Group have been on a digital transformation journey since around December 2019, when it introduced agile working. Some key components that have been introduced as part of that suite of work require varying levels of digital upskilling.

To support its vision, Thirteen had to introduce a more modern technology estate. This included but was not limited to:

• A smart building management system (BMS) to allocate desks, meeting rooms and manage its visitor registration.
• Introducing collaboration platforms, such as Office365, SharePoint, OneDrive and Teams
• Introducing new end user devices which suit the different personas Thirteen employs. The type of work colleagues carry out usually allows Thirteen to allocate one of three personas – office workers, front-line workers and home workers – and the uniformity this brings helps with their strategic vision, budget planning and security posture. It also helps ensure colleagues have the right technology to carry out their duties. For example, a front-line worker may need a ta